Shipping policy
At FilliaNursery, we aim to make ordering plants and seeds online simple and convenient. We are committed to providing clear shipping information and handling orders with care. Please review this Shipping Policy before placing your order.
🇺🇸 Shipping Area
- We currently ship within the United States only.
- International shipping is not available at this time.
- Customers are responsible for providing a complete and accurate U.S. shipping address.
📦 Order Processing & Fulfillment
We aim to process and prepare orders carefully to help ensure a smooth shopping experience.
- Orders are processed during regular business days, excluding applicable holidays.
- Processing times may vary depending on product availability, order volume, and product type.
- Orders containing different products may ship from different fulfillment locations.
- Multiple-item orders may arrive in separate packages.
Important: Plants and seeds may require different preparation and handling procedures. Certain products may need additional processing time depending on availability, seasonality, and shipping conditions.
Any applicable processing estimates or delays will be communicated through the relevant product or order information when available.
💲 Shipping Costs
FilliaNursery offers free shipping within the United States.
We aim to make shopping for plants and seeds more convenient by eliminating standard shipping charges on eligible orders.
Please review the information displayed at checkout for any applicable shipping conditions before completing your purchase.
⏱ Processing Time
Order processing time is separate from shipping and delivery time.
Processing may vary depending on:
- Product availability
- Seasonal demand
- Order volume
- Preparation and packaging requirements
- Weather conditions affecting live plant shipments
Live plants and certain seasonal products may require additional preparation before shipment to help ensure appropriate handling.
If an unexpected delay affects your order, please contact our customer support team for assistance.
🚚 Estimated Delivery Time
Delivery times depend on the shipping carrier, destination, product type, and fulfillment location.
Once your order has shipped, the carrier's estimated delivery date may be available through your tracking information.
Please note that delivery estimates are not guaranteed. Delays may occur due to:
- Severe weather conditions
- Carrier service disruptions
- Holidays and peak shipping seasons
- High shipping volumes
- Other circumstances beyond our reasonable control
We appreciate your patience if your shipment takes longer than expected.
📍 Order Tracking
Tracking information will be provided when available.
- Tracking updates may take some time to appear after shipment.
- A status such as "Pre-Shipment" may indicate that a shipping label has been created but the carrier has not yet scanned the package.
- Tracking information may not update continuously during transit.
- If your package appears delayed, please allow reasonable time for the carrier to update its tracking information.
If you need assistance locating your order, contact us by email with your order number.
⚠️ Shipping Delays & Delivery Issues
Although we aim to provide a smooth delivery experience, shipping delays and delivery issues may occasionally occur.
If your package is delayed or marked as delivered but you have not received it, we recommend that you:
- Check around your delivery location, including porches, mailrooms, and other designated delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Review the tracking information and contact the shipping carrier when appropriate.
- Contact FilliaNursery if you still need assistance.
We will review reported shipping concerns and help identify the appropriate next steps in accordance with our store policies and applicable requirements.
📬 Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully verify your shipping address before submitting your order.
- Incorrect or incomplete addresses may cause delivery delays or failed deliveries.
- Address changes after an order has been placed may not always be possible.
- Additional shipping charges may apply to reshipments when permitted by our policies and applicable law.
If you notice an address error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipment.
🌿 Live Plants & Seeds Notice
Plants and seeds are natural products that may require special handling during storage and transportation.
For live plants, minor changes may occur during transit, including:
- Temporary wilting
- Minor leaf drop
- Slight changes in appearance due to transportation stress
These conditions may vary depending on the plant species, weather, transit duration, and handling.
Seeds and live plants may also have different storage and growing requirements. We encourage customers to review the relevant product descriptions and follow the recommended care instructions after delivery.
If your order arrives with significant damage or an apparent product issue, please contact us promptly and include your order number and clear photographs when possible. We will review the situation according to our applicable store policies.
📩 Need Help With Your Shipment?
If you have questions about shipping, tracking, order processing, or delivery, our support team is here to help.
Store Name: FilliaNursery
Email: support@fillianursery.com
When contacting us, please include your order number and a brief description of the issue so we can assist you more efficiently.
📋 Policy Updates
FilliaNursery reserves the right to update this Shipping Policy when necessary. Any revisions will be published on this page, and the updated policy will apply as permitted by applicable law.
We encourage customers to review this page periodically for the latest shipping information.
By placing an order with FilliaNursery, you acknowledge that you have read this Shipping Policy.