At FilliaNursery, we offer plants and seeds for gardening enthusiasts throughout the United States. Because plants and seeds are natural products with unique characteristics and growing requirements, we encourage all customers to review product descriptions and this Return & Refund Policy carefully before placing an order.
Our goal is to provide a fair, transparent, and straightforward process for handling returns, refunds, damaged products, and order-related concerns.
1. Returns & Refund Eligibility
Due to the natural and potentially perishable nature of plants and seeds, certain products may not be eligible for return once delivered. However, we will review reported issues in accordance with this policy and applicable law.
Returns, refunds, or replacements may not generally be available for:
- Change of mind or unwanted purchases
- Incorrect product selections made by the customer
- Failure of seeds to germinate under individual growing conditions
- Failure of plants to establish, grow, flower, or produce fruit
- Plant decline or death resulting from improper care or unsuitable growing conditions
- Normal variations in plant size, shape, color, foliage, or root structure
- Normal seasonal dormancy, leaf loss, or minor shipping stress
- Products that have been planted, used, or altered, where applicable and permitted by law
These limitations do not apply where a product is defective, incorrectly supplied, materially different from its description, or otherwise eligible for a remedy under applicable law.
2. Reporting Damaged or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears significantly different from the product description, please contact us as soon as reasonably possible after delivery.
For the fastest review, we recommend reporting delivery-related issues within 48 hours of delivery.
Please email our support team with the following information:
- Order number
- Full name associated with the order
- Description of the problem
- Clear photographs of the shipping package and shipping label
- Photographs of the product and its packaging
- Close-up photographs showing any reported damage or discrepancy
Please retain the original packaging and affected product until the issue has been reviewed, if reasonably possible.
Providing photographs and order information helps us investigate your concern more efficiently. If additional information is needed, our team may contact you.
The recommended 48-hour reporting period helps us assess shipping-related issues promptly. It does not eliminate any consumer rights or remedies that apply under law.
3. Product Photos & Natural Variations
Product photos are provided to illustrate the product's general appearance and characteristics. Depending on the listing, images may show a representative plant, a mature specimen, or an example of the expected growth potential.
Unless a listing specifically states otherwise, the exact plant shown in a product photograph is not guaranteed to be the individual item shipped.
Natural variations may include:
- Plant height, width, and overall shape
- Leaf size, color, and foliage density
- Root structure and development
- Stem count and branching
- Growth stage and seasonal appearance
If a listing describes a starter plant, seedling, or young plant, customers should expect a young plant rather than a mature specimen.
Differences in appearance that are consistent with the product description are not necessarily defects. However, this section does not limit remedies for products that are materially misrepresented or do not conform to the order.
4. Live Plant Condition & Seasonal Changes
Live plants may arrive in different conditions depending on the species, season, weather, and shipping requirements.
Some plants may arrive:
- Dormant or partially dormant
- With reduced foliage or some leaf loss
- Recently pruned or trimmed
- With exposed roots or reduced soil, if specified in the listing
- With minor cosmetic imperfections
- Showing temporary signs of transportation stress
These conditions do not automatically mean a plant is dead or defective.
Some plants need time to acclimate after delivery and may not show immediate new growth. Recovery depends on the plant species, season, growing environment, and care provided.
If a plant arrives with severe damage or appears dead, please contact us with photographs so we can review the situation.
5. Seeds, Germination & Growing Results
Seeds and plants are natural products whose performance depends on many factors beyond the seller's control.
These factors include:
- Temperature and climate
- Soil quality and drainage
- Watering practices
- Sunlight and humidity
- Planting depth and technique
- Seasonal timing
- Pests, diseases, and environmental conditions
FilliaNursery does not guarantee specific germination rates, rooting success, growth rates, flowering, fruit production, or long-term plant survival, unless a specific guarantee is expressly provided with the product.
Customers are encouraged to follow the growing instructions and choose products suitable for their local climate and conditions.
This limitation does not exclude remedies for seeds or plants that are defective, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
6. Damaged, Defective, or Incorrect Items
We understand that fulfillment and delivery problems can occasionally occur.
If you receive an item that is damaged, defective, incorrect, or materially inconsistent with the product description, please contact us with your order number and supporting photographs.
After reviewing your claim, we will determine an appropriate resolution based on the circumstances, our applicable policies, and relevant legal requirements.
Depending on the situation, a resolution may include:
- Replacement of the affected item
- Partial refund
- Full refund
- Another appropriate remedy
We may request additional information to verify the issue. Please do not discard the affected product or packaging before contacting us, if reasonably possible.
Approved refunds will generally be issued to the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.
7. Return Shipping
Because plants and seeds may be perishable or require special handling, please contact us before returning any product.
Do not send items back without receiving return instructions from our support team.
If a return is approved, we will explain the applicable return procedure and any relevant shipping arrangements.
Where a return or refund is required by applicable law, we will follow the requirements of that law.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Cancellation may be possible if the order has not yet entered processing, sourcing, preparation, or shipment.
Once an order has shipped, cancellation may no longer be possible.
If an order cannot be canceled, you may contact us to discuss the options available under this policy and applicable law.
Nothing in this section limits cancellation rights that cannot legally be excluded.
9. Shipping Delays & Lost Packages
Shipping and delivery estimates are provided for guidance and are not guaranteed.
Delays may occur because of weather conditions, carrier disruptions, seasonal demand, or other circumstances affecting transportation.
If your package is delayed, lost, damaged in transit, or marked as delivered but cannot be located, please contact us so we can review the issue.
We will assess reported delivery problems and help identify the appropriate next steps. Any refund, replacement, or other remedy required by applicable law will remain available.
10. Refund Processing
Once a refund has been approved, it will generally be issued to the original payment method where possible.
Please note:
- Your payment provider may require additional time to process the refund.
- The time required for the funds to appear in your account may vary.
- We will provide relevant confirmation when available.
If you have not received an approved refund after a reasonable processing period, please contact us with your order number.
11. Free Shipping & Refunds
FilliaNursery offers free shipping within the United States.
If an order qualifies for a refund, the refund amount will be determined based on the circumstances, the items involved, and applicable law.
Because no standard shipping fee is charged on eligible orders, there may be no original shipping charge to refund. Any additional shipping or return costs will be handled in accordance with the applicable return arrangement and legal requirements.
12. Policy Updates
FilliaNursery may update this Return & Refund Policy when necessary.
Any revisions will be published on this page. We encourage customers to review the policy before making a purchase.
Changes will apply as permitted by applicable law and will not remove rights that customers are legally entitled to retain.
13. Contact Us
If you have questions about returns, refunds, damaged products, or an existing order, please contact our customer support team.
Store Name: FilliaNursery
Email: support@fillianursery.com
When contacting us, please include your order number, a description of your concern, and supporting photographs when relevant.
We aim to review customer concerns fairly and provide clear information about the available next steps.
Our Commitment
At FilliaNursery, we value transparency, fair treatment, and customer trust. We strive to handle order concerns responsibly while recognizing the natural characteristics of plants and seeds.
Nothing in this policy excludes, restricts, or limits consumer rights or remedies that cannot lawfully be excluded under applicable law.
Thank you for choosing FilliaNursery for your gardening needs.