Privacy Policy

This Privacy Policy describes how FilliaNursery ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or make a purchase from us. FilliaNursery specializes in plants and seeds and currently serves customers in the United States only.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any rights you may have under applicable privacy laws.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following types of information:

• Name
• Email address
• Shipping and billing address
• Phone number, if provided
• Order details and purchase history
• Payment-related information processed by our payment providers
• IP address, browser type, device information, and website usage data
• Information you provide when contacting customer support

2. How We Use Your Information

We may use your personal information to:

• Process, confirm, and fulfill your orders
• Arrange delivery of your plants and seeds
• Send order confirmations, shipping updates, and service notifications
• Respond to questions and provide customer support
• Process refunds, returns, and order-related requests
• Improve our website, products, and customer experience
• Detect and prevent fraud, unauthorized transactions, and misuse
• Comply with applicable legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information for money. We may share information with trusted third parties when reasonably necessary to operate our business and provide our services, including:

• Payment processors that securely process transactions
• Shipping carriers and delivery service providers
• E-commerce, website hosting, and technical service providers
• Customer support and communication service providers
• Fraud prevention providers and professional advisers, where necessary
• Government authorities or other parties when required by law

We share only the information reasonably necessary for these purposes. Some service providers may process information on our behalf in accordance with their own privacy and security obligations.

4. Payment Security

Payments are handled by third-party payment processors. Your payment information is subject to the privacy and security practices of the applicable provider.

We do not intend to store your full credit card number or security code on our own systems. However, payment providers may retain transaction information as necessary to process payments, prevent fraud, and comply with legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

• Keep items in your shopping cart
• Remember certain preferences
• Understand website traffic and usage
• Maintain website security and performance
• Measure the effectiveness of marketing, where applicable

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required by law, we will provide appropriate choices for non-essential cookies and tracking technologies.

6. Data Protection and Retention

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, alteration, or disclosure.

No method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting a copy of your information, where applicable
• Opting out of certain types of targeted advertising or data sharing, where applicable
• Appealing a decision we make regarding a privacy request, where required by law

These rights are subject to applicable legal requirements and exceptions. To submit a privacy request, please contact us using the email address listed below. We may need to verify your identity before processing your request.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms. We do not control and are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended to collect personal information directly from children under the age of 13. We do not knowingly collect such information. If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

10. United States Customers and Shipping

FilliaNursery currently serves customers in the United States only. We use relevant order and delivery information to process purchases and arrange shipping. We offer free shipping according to the applicable terms displayed on our website.

Free shipping does not change how we collect or use personal information. We may share the delivery details necessary with shipping providers to complete your order.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website practices, or legal requirements. Any updated version will be posted on this page with a revised effective date where appropriate.

We encourage you to review this page periodically to stay informed about how we handle personal information.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact FilliaNursery:

Store Name: FilliaNursery
Email: support@fillianursery.com
Shipping Area: United States only
Shipping Cost: Free shipping

We will review privacy inquiries and respond within a reasonable period, as required by applicable law.