Privacy policy
<section class="privacy-policy">
<h1>Privacy Policy</h1>
<p>
This Privacy Policy describes how <strong>FilliaNursery</strong>
("we", "our", or "us") collects, uses, and protects your personal
information when you visit our website or make a purchase from us.
FilliaNursery specializes in plants and seeds and currently serves
customers in the United States only.
</p>
<p>
By using our website, you acknowledge the practices described in
this Privacy Policy, subject to any rights you may have under
applicable privacy laws.
</p>
<h2>1. Information We Collect</h2>
<p>
When you visit our website, contact us, or place an order, we may
collect the following types of information:
</p>
<ul>
<li>Name</li>
<li>Email address</li>
<li>Shipping and billing address</li>
<li>Phone number, if provided</li>
<li>Order details and purchase history</li>
<li>Payment-related information processed by our payment providers</li>
<li>IP address, browser type, device information, and website usage data</li>
<li>Information you provide when contacting customer support</li>
</ul>
<h2>2. How We Use Your Information</h2>
<p>We may use your personal information to:</p>
<ul>
<li>Process, confirm, and fulfill your orders</li>
<li>Arrange delivery of your plants and seeds</li>
<li>Send order confirmations, shipping updates, and service notifications</li>
<li>Respond to questions and provide customer support</li>
<li>Process refunds, returns, and order-related requests</li>
<li>Improve our website, products, and customer experience</li>
<li>Detect and prevent fraud, unauthorized transactions, and misuse</li>
<li>Comply with applicable legal and regulatory requirements</li>
</ul>
<h2>3. Sharing Your Information</h2>
<p>
We do not sell your personal information for money. We may share
information with trusted third parties when reasonably necessary
to operate our business and provide our services, including:
</p>
<ul>
<li>Payment processors that securely process transactions</li>
<li>Shipping carriers and delivery service providers</li>
<li>E-commerce, website hosting, and technical service providers</li>
<li>Customer support and communication service providers</li>
<li>Fraud prevention providers and professional advisers, where necessary</li>
<li>Government authorities or other parties when required by law</li>
</ul>
<p>
We share only the information reasonably necessary for these
purposes. Some service providers may process information on our
behalf in accordance with their own privacy and security obligations.
</p>
<h2>4. Payment Security</h2>
<p>
Payments are handled by third-party payment processors. Your payment
information is subject to the privacy and security practices of the
applicable provider.
</p>
<p>
We do not intend to store your full credit card number or security
code on our own systems. However, payment providers may retain
transaction information as necessary to process payments, prevent
fraud, and comply with legal obligations.
</p>
<h2>5. Cookies and Tracking Technologies</h2>
<p>
Our website may use cookies, pixels, and similar technologies to
support essential website functions and improve your browsing
experience.
</p>
<p>These technologies may be used to:</p>
<ul>
<li>Keep items in your shopping cart</li>
<li>Remember certain preferences</li>
<li>Understand website traffic and usage</li>
<li>Maintain website security and performance</li>
<li>Measure the effectiveness of marketing, where applicable</li>
</ul>
<p>
You can manage cookies through your browser settings. Disabling
certain cookies may affect some website features. Where required
by law, we will provide appropriate choices for non-essential
cookies and tracking technologies.
</p>
<h2>6. Data Protection and Retention</h2>
<p>
We take reasonable administrative, technical, and organizational
measures to help protect personal information against unauthorized
access, loss, alteration, or disclosure.
</p>
<p>
No method of transmitting or storing information online is completely
secure, so we cannot guarantee absolute security.
</p>
<p>
We retain personal information for as long as reasonably necessary
to fulfill orders, provide customer support, maintain business
records, resolve disputes, prevent fraud, and meet applicable legal
obligations. Retention periods may vary depending on the type of
information and the purpose for which it was collected.
</p>
<h2>7. Your Privacy Rights</h2>
<p>
Depending on your state of residence and applicable law, you may
have certain rights regarding your personal information, which may
include:
</p>
<ul>
<li>Requesting access to personal information we hold about you</li>
<li>Requesting correction of inaccurate information</li>
<li>Requesting deletion of certain personal information</li>
<li>Requesting a copy of your information, where applicable</li>
<li>Opting out of certain types of targeted advertising or data sharing, where applicable</li>
<li>Appealing a decision we make regarding a privacy request, where required by law</li>
</ul>
<p>
These rights are subject to applicable legal requirements and
exceptions. To submit a privacy request, please contact us using
the email address listed below. We may need to verify your identity
before processing your request.
</p>
<h2>8. Third-Party Websites and Services</h2>
<p>
Our website may contain links to third-party websites, payment
services, or other external platforms. We do not control and are
not responsible for the privacy practices or content of those
third parties. We encourage you to review their privacy policies
before providing personal information.
</p>
<h2>9. Children's Privacy</h2>
<p>
Our website is not intended to collect personal information
directly from children under the age of 13. We do not knowingly
collect such information. If you believe a child has provided
personal information to us, please contact us so that we can
review the situation and take appropriate action.
</p>
<h2>10. United States Customers and Shipping</h2>
<p>
FilliaNursery currently serves customers in the United States only.
We use relevant order and delivery information to process purchases
and arrange shipping. We offer free shipping according to the
applicable terms displayed on our website.
</p>
<p>
Free shipping does not change how we collect or use personal
information. We may share the delivery details necessary with
shipping providers to complete your order.
</p>
<h2>11. Changes to This Privacy Policy</h2>
<p>
We may update this Privacy Policy from time to time to reflect
changes in our business, website practices, or legal requirements.
Any updated version will be posted on this page with a revised
effective date where appropriate.
</p>
<p>
We encourage you to review this page periodically to stay informed
about how we handle personal information.
</p>
<h2>12. Contact Us</h2>
<p>
If you have any questions about this Privacy Policy or wish to
exercise your applicable privacy rights, please contact FilliaNursery:
</p>
<p>
<strong>Store Name:</strong> FilliaNursery<br>
<strong>Email:</strong>
<a href="mailto:support@fillianursery.com">support@fillianursery.com</a><br>
<strong>Shipping Area:</strong> United States only<br>
<strong>Shipping Cost:</strong> Free shipping
</p>
<p>
We will review privacy inquiries and respond within a reasonable
period, as required by applicable law.
</p>
</section>